Les Pauls… working to the TSI Code of Practice
The Bosch Car Service network works to a Trading Standards Institute approved consumer Code of Practice, guaranteeing you the best possible service and customer care.
We also ensure that all Bosch Car Service garages adhere to our strict quality guidelines and to guarantee they maintain these high standards each garage is independently audited every year.
But don’t take our word for it…
After visiting a Bosch Car Service you are given the opportunity to fill in a customer satisfaction survey.
The Bosch Car Service network works to an TSI “Trading Standards Institute” approved consumer Code of Practice, guaranteeing you the best possible service and customer care.
The Bosch name is well known for a variety of products ranging from domestic appliances and heating products to power tools and gardening equipment – all with a reputation for quality.
To ensure standards are maintained, we must take part in a programme of quality and performance checks to ensure standards are maintained.
Aims of the Bosch Car Service Code of Practice
The purpose of the Code is to set out the standards and practices of our Bosch Car Service garage so that you can make an informed and favourable decision as to the suitability of the services on offer. Bosch Car Service garages are required to comply with the provisions of the Code and fulfil all relevant statutory and legal requirements, in particular those relating to Trading Standards, Health and Safety, Environmental Protection and Employment.
Our Bosch Car Service garage aims to offer an outstanding level of care and attention, as well as the highest standards of workmanship.
What is in the Bosch Car Service Code of Practice?
The Code explains the operational standards and procedures that our Bosch Car Service garage will employ to ensure customers receive a proficient level of care and attention.
It describes how our Bosch Car Service garage will handle important legal and commercial measures in order to give further support to our customers.
Our Bosch Car Service garage and Bosch have a strong commitment to customer satisfaction and therefore would like to work with the customer to resolve any complaint fairly and quickly. Should, despite these efforts, the complaint remain unresolved, then the customer has the option of pursuing independent adjudication. The Code describes the complaint handling procedure.
Customers of our Bosch Car Service garage have a real opportunity to help make the Bosch Car Service Code of Practice work to best possible effect, also to help Bosch monitor and improve the performance of our Bosch Car Service garage. The Code details how customers can assist.
Finally, the Code describes the responsibilities of Bosch to ensure that our Bosch Car Service garage follows the provisions of the Code and also further develop the Code so that it remains of benefit to the consumer. to be given not only the best technical service, but also the best customer service.